8mbet's Privacy Policy

This privacy policy applies to all users of the 8mbet platform. When you visit the 8mbet website, register, or use any of our services, you automatically agree to the terms of this policy.

The purpose of this policy is to inform you about what information we collect, why we collect it, and how it is used. You are encouraged to read this privacy policy in full alongside our Terms and Conditions, as both documents together define the legal relationship between you and 8mbet.

8mbet reserves the right to update this policy at any time. When changes take effect, the website will be updated and registered users will be notified by email. Continued use of the platform after any update will be considered acceptance of the revised policy.

2.1 Registration Information

When opening an account with 8mbet, you are required to provide certain necessary details. Without this information, account verification cannot be completed and secure service cannot be guaranteed.

• Full name (as per national ID)
• Date of birth (for age verification — 21+ only)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

To complete financial transactions or increase account limits, 8mbet may in some cases request identity verification documents.

• Copy of national ID or passport
• Recent proof of address document
• Proof of ownership of payment method

Submitted documents are used solely for verification purposes and are stored on secure servers.

2.3 Transaction and Financial Information

To process deposits and withdrawals, we collect certain payment-related information. bKash, Nagad, Rocket, or Upay numbers and account details for bank transfers are recorded. However, full card numbers or payment PINs are never stored.

2.4 Technical and Browsing Information

When you visit the 8mbet website, certain technical information is collected automatically:

• IP address and device type
• Browser name and version
• Pages visited and session duration
• Cookies and local storage data
• Referral source (where you came from before reaching our site)

This information is used to improve platform performance and to prevent fraudulent activity.

3.1 Service Operation

8mbet uses your information primarily to operate the platform correctly. This includes creating and managing accounts, processing transactions, providing bonuses, and offering customer support. Sending OTPs to your email or mobile number and issuing important security alerts are also part of this purpose.

3.2 Service Improvement

By analysing your browsing behaviour and preferences, 8mbet continually improves its service. Which games you spend more time on, which payment methods you prefer — this information helps us make the site more suitable for you.

3.3 Fraud Prevention and Security

8mbet monitors technical data to prevent the creation of multiple accounts, financial fraud, and other misconduct. This is done in the interest of protecting all users. If suspicious activity is detected, you may be contacted.

3.4 Responsible Gaming Support

8mbet promotes responsible betting by reviewing your playing patterns. If unusual or harmful betting behaviour is noticed, you may be alerted. More details are available on our Responsible Gaming page, where you can set self-limits and take a break.

3.5 Promotional Communications

With your consent, 8mbet may send you emails or SMS messages about new offers, promotions, or platform updates. You can turn off these communications at any time from your account settings.

8mbet does not sell or rent your personal information to any third party. However, in certain circumstances, limited information may be shared:

1. Payment service providers: Only the information necessary to complete transactions is shared with payment processors such as bKash, Nagad, Rocket, Upay, or banks.
2. Technology partners: Necessary information may be shared with trusted technology partners to operate the platform's technical services; however, they may not use this information for their own purposes.
3. Legal obligations: Information may be disclosed in response to a court order or a valid legal request from a legal authority.
4. Fraud prevention: In cases of serious fraud or illegal activity, cooperation with the relevant authorities may take place.
5. Business changes: In the event of a change of business ownership or merger, user information may be transferred to the new entity, though the terms of this policy will continue to apply.

5.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. 8mbet uses cookies to maintain your login session, remember your preferences, and ensure platform functionality.

5.2 Types of Cookies

• Essential cookies: Required for the core operation of the site. They manage login sessions and security tokens. These cannot be disabled.
• Functionality cookies: Remember your language preference and various site settings, so you do not have to set everything up again each time you log in.
• Analytics cookies: Used to review site usage patterns and help improve service quality.

5.3 Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some core features of the site to stop working.

8mbet uses industry-standard technologies and methods to keep your personal information secure. The key elements of our security framework are described below:

• SSL encryption: All data transmitted between the website and the server is encrypted using SSL technology.
• Password hashing: Your password is never stored directly — it is converted using an advanced hashing algorithm.
• Two-factor verification (OTP): Additional security is applied to logins and large transactions through OTP verification.
• Regular security audits: Security checks are conducted regularly to identify system vulnerabilities.
• Access controls: Only authorised staff can access specific data, and all access is recorded in logs.

However, no technology is completely impenetrable. You are also advised to stay cautious — use strong passwords and avoid logging in from unfamiliar devices.

7.1 Right to Access Information

You can view the information stored in your account at any time. Upon request to our customer support team, a full summary of the information held about you will be sent to you.

7.2 Right to Correct Information

If your profile contains incorrect information, it can be corrected through your account settings or via support. For important details such as name or date of birth, supporting documents may need to be submitted.

7.3 Right to Close Account and Delete Information

You may close your 8mbet account at any time. Once closed, your personal information will be deleted after a specified period. However, certain financial transaction records may need to be retained for a defined period due to legal obligations.

7.4 Right to Opt Out of Communications

If you do not want to receive promotional emails or SMS messages, you can turn this off from your account settings. Urgent security or transaction-related messages are outside this control.

7.5 Right to Lodge a Complaint

If you have a complaint about a breach of the privacy policy, you can raise it directly with 8mbet's support team. Complaints can be submitted in Bengali via 24/7 live chat or email. You can also visit our FAQ section for answers to common questions.

8mbet does not retain any information longer than necessary. Retention periods depend on the type and purpose of the data:

• Active account data: Retained for as long as the account remains active.
• Closed account data: Retained for a defined period after account closure as required by law.
• Financial transaction records: Retained for the period required under financial regulations.
• Log files and technical data: Generally kept for a short period and then deleted automatically.

8mbet strictly enforces a 21+ age rule. Registration or use of the platform by anyone under the age of 21 is strictly prohibited. Age verification is in place during registration, and any account found to belong to a person under 21 will be closed immediately. Any deposited funds will be returned, but bonuses will be cancelled.

Personal information of minors is not collected, and if any such information has been collected, it will be deleted as quickly as possible.

If you have any questions or concerns about this privacy policy, please get in touch with us. 8mbet provides support in Bengali and English 24 hours a day, 7 days a week.

• Live Chat: Click the chat button at the bottom right of the website to speak with us directly.
• Email: [email protected] — write to us in detail about any privacy-related matters.

To learn more about 8mbet, visit our About Us page, which describes the platform's goals and services.