8mbet FAQ — Answers to All Questions on Accounts, Deposits and VIP

Go to the 8mbet login page and select the "Register" option. Fill in the form with your mobile number, username and password. Once OTP verification is complete, your account will be active. Please note — you must be at least 21 years old to open an account at 8mbet, and each person may hold only one account.

Click the "Forgot password?" link on the login page. Enter your registered mobile number or email — 8mbet will send you an OTP. Verify the OTP and set a new password. If your mobile number or email has changed, contact live chat directly and recover your account after identity verification.

Yes, 8mbet supports login from any device. Logging in from a new device may require an OTP verification for security. Separate apps are also available for Android and iOS through official channels — visit the 8mbet app page to learn more. Multiple devices can be used on the same account.

After logging in, go to the "Profile Settings" section. Changing your email or mobile number requires OTP verification. KYC-related details such as your name or date of birth cannot be changed directly — contact 8mbet customer support for this and have the necessary documents ready.

No. Under 8mbet's rules, each person may hold only one account. If the same person opens multiple accounts, both accounts may be suspended and the balances are at risk of being forfeited. Read the Terms and Conditions page for the full rules.

Identity verification (KYC) is required primarily to ensure account security and prevent unauthorised transactions. It confirms that the actual account holder is the one making a withdrawal. 8mbet follows responsible gaming principles, and KYC also plays an important role in preventing anyone under 21 from using an account.

8mbet may request KYC verification before your first withdrawal or when unusual activity is detected on your account. Verification may also be requested during large transactions or when account details are changed. Submitting documents promptly helps the process complete faster.

8mbet sends withdrawals only to the account holder's own mobile banking or bank account. If the name on the 8mbet account differs from the name on bKash, Nagad, Rocket or Upay, the transaction will be blocked and funds cannot be released without verification. It is therefore important to provide your correct name at the time of registration.

Yes. 8mbet uses SSL encryption and personal documents are held only for the verification process. No information is sold or shared with any third party. Read the 8mbet privacy policy for more details.

The reason for rejection is usually communicated by email or in-account notification — for example, a blurry image, an expired document or a name mismatch. Resubmit the correct documents based on the reason given. If you are unsure where the problem lies, contact 8mbet live chat and the support team will guide you through each step.

The minimum deposit at 8mbet is ৳300 for all payment methods. This applies to bKash, Nagad, Rocket, Upay and bank transfer alike. The minimum withdrawal amount is ৳800 and funds generally arrive within 5–30 minutes.

8mbet does not charge any separate processing fee on deposits. However, your mobile banking service — such as bKash or Nagad — may deduct their usual send money charge under their own policies. Check that service's app or helpline directly to find out about those charges.

8mbet currently accepts deposits through five methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank and other major banks). The minimum deposit amount is ৳300 for each method. The same methods also apply for withdrawals.

Log in, go to the "Deposit" section and select bKash. You will see the 8mbet designated bKash number — send money to that number from your bKash app using "Send Money". Once the transaction is complete, enter the transaction ID in the deposit form and confirm. Your balance will be updated within a few minutes. If you have any issues, notify live chat.

Yes. 8mbet customer support is available 7 days a week, 24 hours a day. Whether it is day or night, you can contact live chat at any time if you run into a problem and receive a prompt response.

Absolutely. The 8mbet customer support team provides service in both Bengali and English. Bangladeshi users can write in Bengali to request help and receive replies in Bengali, so there is no language barrier.

Before contacting 8mbet support, have the following information at hand: your account username or registered mobile number, a detailed description of the problem, the relevant transaction ID (if applicable) and screenshots (if applicable). Having this information available helps resolve the issue faster.

8mbet offers two support channels: 24/7 live chat — once you log in to the site, a chat icon will appear on the right side; click it for immediate help; and email — for less urgent matters or when you need to send detailed documents. Both channels provide service in Bengali and English.

The main benefit of the 8mbet VIP program is weekly cashback — a set percentage of the net loss for that week is returned. Higher-tier members may also receive priority support, special promotions and a dedicated account manager. A full list of benefits is available on the 8mbet VIP page.

The 8mbet VIP program has four tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% cashback; Gold — up to 1.1% cashback; Platinum — up to 1.5% cashback. Benefits increase progressively at each tier.

8mbet VIP tiers advance through regular play and active transactions. The more active you are, the sooner you will have the opportunity to reach the next tier. For specific thresholds and eligibility conditions, it is best to check directly with the 8mbet support team.

Weekly cashback is calculated on the net loss for that week — that is, total losses minus total winnings. For example: if a Gold member's net loss for the week is ৳20,000, they will receive ৳20,000 × 1.1% = ৳220 cashback. This is the maximum rate for that tier — in some weeks it may be lower.

Cashback is generally credited to the account as a bonus and certain conditions may need to be met before it can be used. For specific terms and conditions, see the 8mbet VIP program details page or ask via live chat. Also read the responsible gaming guidelines.